LAST UPDATED 5 AUGUST 2026

Privacy policy

This policy explains how Lumavoa collects, uses and protects personal information when you visit the website, contact us or place an order.

Information we collect

Depending on how you use the store, we may collect information such as your name, delivery and billing details, contact details, order information, payment-related transaction details, messages sent through the contact form, and technical information about your device and use of the website.

Payment card details are processed by Shopify and the payment providers available at checkout. Lumavoa does not receive your full card number.

How we use information

We use personal information to process and deliver orders, provide customer support, communicate about purchases, prevent fraud, maintain store security, improve the website, comply with legal obligations and send marketing only where permitted or consented to.

When information is shared

Information may be shared with Shopify, payment processors, delivery providers and service providers that help operate the store. Information may also be disclosed where required by law, to protect legal rights or in connection with a business transaction.

Service providers are given only the information reasonably required to perform their role.

Cookies and analytics

The website may use cookies and similar technologies for essential store functions, analytics, security, remembering preferences and measuring advertising performance. Browser settings can be used to limit cookies, although some store functions may not work correctly as a result.

Retention and security

Personal information is retained only for as long as reasonably necessary for the purposes described in this policy, including order records, support, fraud prevention and legal or accounting obligations. Reasonable safeguards are used to protect information, but no online system can be guaranteed completely secure.

Your choices and requests

You may ask to access or correct personal information, withdraw marketing consent, or raise a privacy question. Some records may need to be retained where required for legal, accounting, security or dispute-resolution purposes.

Children

The store is intended for adults making purchases. We do not knowingly seek personal information directly from children.

Changes to this policy

This policy may be updated when store practices, services or legal requirements change. The latest revision date will appear at the top of this page.

Contact

For privacy questions or requests, email support@lumavoa.com.au or use the Lumavoa contact page.